Privacy Policy

This Privacy Policy describes the privacy practices of Knotting Matters (“we”, “us”, or “our”) and how we handle personal information that we collect through our website, www.knottingmatters.com and through any other website that we own or control and which posts to this Privacy Policy (collectively, the “Service” or “Services”), and through our other interactions with you.

Personal Information We Collect

We collect personal information from you when you engage with our services, including but not limited to when you place an order, subscribe to our email notifications, and request a catalog.

Information you provide us may include:

• Contact details, such as your first and last name, email and mailing addresses and phone number.
• Communications that we exchange with you, including when you contact us with questions, feedback, or otherwise.
• Shopping history, including information about the items you viewed, added to your cart, purchased, or returned.
• Usage information, such as information about how you use the Services and interact with us, and information you provide when you use any interactive features of the Services.
• Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Automatic data collection. We, our service providers and our advertising partners may automatically log and combine information about you, your computer or mobile device, and your interaction over time with the Services, online resources, and our communications, such as:

• Device data such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, and general location information such as city, state, or geographic area.
• Online activity data such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Services, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access, and whether you have opened or otherwise engage with our communications, such as our marketing emails or clicked links or files within them.
• When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses.’

How We Use Personal Information

We use personal information for the following purposes or as otherwise described at the time of collection:

• Provide our Services. We use personal information to operate, maintain, and provide you with our Services, which includes processing and fulfilling your orders and requests for our products or services, and processing your returns.
• Communicate with you about our Services. We use personal information to respond to your requests, provide customer support, communicate with you about our Services, including by sending announcements and updates, such as regarding your order status and shipment, and request feedback about our products and Services.
• Contests and other promotions. We use personal information to administer and fulfill our contests and other promotions, and to communicate with you about such initiatives.
• Marketing and advertising. We, our service providers, and our third-party advertising partners may collect and use personal information for the following marketing and advertising purposes:
  • Direct marketing. We may send you direct marketing communications as permitted by law, including by email, text message, postal mail, and telephone. You may opt-out of our marketing communications as described in the “Opt-out of marketing communications” section below.
  • Interest-based advertising. We engage our advertising partners, including third party advertising companies and social media companies, to display ads around the web. These companies may use cookies and similar technologies to collect information (including the automatically-collected data described above) about your interactions over time across our Services, our communications, and other online services, and use that information to serve online ads that they think will interest you.
• Research and development. We may use personal information for research and development purposes, including to analyze trends, usage, activities and statistics, and to improve the Services and our business. As part of these activities, we may create or use aggregated, de-identified or other anonymized data from personal information we collect. We make personal information into anonymized data by removing information that makes the data personally identifiable to you. We may use this anonymized data and disclose it to third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.
• Compliance and protection. We may use personal information to comply with legal obligations, and to defend us against legal claims or disputes, including to:
  • Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims).
  • Audit our internal processes for compliance with legal and contractual requirements and internal policies.
  • Enforce the terms and conditions that govern the Services.
  • Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
  • Comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.

How We Disclose Personal Information

We may disclose personal information to:

• Service providers. Companies and individuals that provide services on our behalf or help us operate the Services or our business (such as ecommerce platform, shippers, hosting, information technology, customer support, email and text message delivery, and website analytics services).
• Professional advisors Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
• Authorities and others Law enforcement, government authorities and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
• Business transferees Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Revival Rugs (including, in connection with a bankruptcy or similar proceedings).
• Advertising partners Third party advertising companies, including for the interest-based advertising purposes described above. We share personal information with third party marketing partners for commercial purposes.
• Third party marketing partners We share personal information with third party marketing partners for commercial purposes.

We will not share your opt-in to an Email/SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Privacy Rights and Choices

Opt-out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions in the emails you receive from us. You may opt out of receiving text messages from us by replying “STOP” to the text message you receive from us. You may continue to receive Services-related and other non-marketing communications.

Children’s Privacy

Our Services are not intended for use by children under 13 years of age. If we learn that we have collected personal information through the Services from a child under 13 without the consent of the child’s parent or guardian as required by law, we will delete it.

Other Sites and Services

Our Services may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions. This Privacy Policy does not apply to such third-party sites or services.

Retention of Personal Information

Where required under applicable laws, we retain personal information only for as long as is necessary to fulfill the purposes for which it was collected and processed, and in accordance with applicable laws and regulatory obligations.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information, the purposes for which we use personal information and whether we can achieve those purposes through other means, and the applicable legal and regulatory requirements.

Security

We have implemented reasonable physical, organizational, technical and administrative security measures to maintain the safety of your personal information. While we take these measures, no security measures are perfect or impenetrable.

Children’s Privacy

Our Services are not intended for use by children under 16 years of age. No one under 16 should share any personal data with us through the Website. We do not knowingly collect any personal data from children under 16 on our Website. If we learn that we have collected personal information through the Services from a child under 16 without the consent of the child’s parent or guardian as required by law, we will delete it.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the website, or as otherwise required by law.

Contact Us

If you have any questions or comments about this Policy, our privacy practices, please contact us by email at info@knottingmatters.com or write to us at:
30 N Gould St STE R
Sheridan WY 82801
United States